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Ukrtelecom is one of the leading national telecom operators providing a full gamut of modern telecommunication services in all parts of Ukraine.

Ukrtelecom website

Ukrtelecom operates across Ukraine (except the Crimea and the non-government controlled areas of Donetsk Oblast).

Current status

On 1 March 2017, Ukrtelecom was forced to stop services in the non-government controlled areas of Donetsk Oblast because of interference with its network and armed takeover of its office.

The operator cannot centrally manage its equipment in the non-government controlled areas of Donetsk Oblast. As a result, the company disconnected the local lines from the national network. Almost 200,000 people lost access to Internet and telephone services. For more details, please go to:

The hostilities in Donbas have damaged Ukrtelecom’s infrastructure, which prevented the company from providing telecom services to residents of Donetsk and Luhansk oblasts. Employees are repairing and reconstructing the facilities if it is safe enough for their lives and health. Employees’ health and safety are Ukrtelecom’s top priority. Therefore Ukrtelecom takes every effort to ensure safe working conditions for the specialists recovering communications lines.

For more information about Ukrtelecom’s operations in Donbas, please read:

  • Ukrtelecom’s employees have re-established connection in more than 670 settlements over the period of fighting in Donbas. Given the situation in the region, Ukrtelecom has to restore connection lines regularly. In 2015-2016, the company repaired about 1,000 km of communication lines in total thus re-establishing fixed-line telephony services back to more than 400,000 subscribers and Internet access to more than 118,000 users.
  • In 2016, Ukrtelecom re-established connection in 33 settlements in the east of Ukraine that had to stay without connection because of the hostilities. Ukrtelecom’s technical specialists repaired more than 111 km of telephone lines in Donbas and reconnected more than 350 settlements once again. As a result they re-established fixed-line telephony services back to more than 135,000 subscribers and returned Internet access to over 40,000 users.
  • In January 2017, Ukrtelecom re-established connection in 17 settlements in the east of Ukraine. The company’s technicians re-established fixed-line connection for about 5,000 subscribers and Internet access for about 1,400 users.

Last updated: April 2017